Attention Residents!
Stay up to date with KHI news and notices. Please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
See below for updated information
Attention Residents!
To stay up to date with KHI news and notices, please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
Office Hours
Currently closed to walk in appointments
Office Hours
Currently closed to walk in appointments
Reminders
Office Updates:
Our office is no longer open for walk-ins. If you need to see someone, contact the appropriate person below to schedule an appointment or take advantage of the other options described below:
· Annual Income Verification paperwork can be submitted through email to khihelp@kitchener.ca
· Rent payments can be made online or through preauthorized payments. For questions related to your payment options, please contact patric.pintea@kitchener.ca
· Maintenance requests can be submitted through the tenant portal or online on the webiste
· Complaints can be submitted online though the website
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: October 2023
Newsletter
Our 2023 Fall Newsletter was sent out via email, check your inbox for your copy or download it below!
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
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Parking Policy Update
Latest News:
In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.
Highlights of the Parking Policy:
1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.
Please contact Kitchener Housing Maintenance for any questions or concerns.
posted: May 25, 2021
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Landscaping Schedule - 2023
Monday
Tuesday
Wednesday
Thursday
Friday
45 Howe Drive
76 Penelope Drive
35 Linden Ave
103 Gage Ave
355 Charles Street E
5 Maurice Street
73 Church Street
64 Saint George Street
25 Joseph Street
35 David Street
15 Linden Avenue
35 Cedar Street South
110 Lancaster Street East
278 Carwood Avenue
430 Connaught Street
59 Vanier Drive
454 Lancaster Street West
20 Union Lane
31 Oprington Drive
Reminders
Office Updates:
Our office is no longer open for walk-ins. If you need to see someone, contact the appropriate person below to schedule an appointment or take advantage of the other options described below.
· Annual Income Verification paperwork can be submitted through email to khihelp@kitchener.ca
· Rent payments can be made online or through preauthorized payments. For questions related to your payment options, please contact patric.pintea@kitchener.ca
· Maintenance requests can be submitted through the tenant portal or online at kitchenerhousinginc.ca
· Complaints can be submitted online at kitchenerhousinginc.c
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: October 2023
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
_____________________________________________________
Parking Policy Update
Latest News:
In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.
Highlights of the Parking Policy:
1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.
Please contact Kitchener Housing Maintenance for any questions or concerns.
posted: May 25, 2021
___________________________________
2021 Rent Freeze
On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021, and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed. This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.
This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.
You will still need to do the following:
- Complete and provide the requested information for your annual review in 2021
- Report any changes in your household
If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022. A letter indicating your new rent effective January 1, 2022 will be sent to you. If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letter. Do not wait.
If your rent should decrease at annual review, the decrease will start the month following when your review is completed. You can still ask for an in-year review if you experience a change or decrease in income during this time.
posted: November 5, 2020
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Landscaping Schedule - Please stand by while we confirm our landscaping schedule.
Monday
TBD
Tuesday
TBD
Wednesday
TBD
Thursday
TBD
Friday
TBD
Frequently-Asked Questions
Paying Rent
Rent is due on or before the first of every month.
- Pre authorized debit agreement
- Post-dated cheques
- At office with debit or cheque
Call the office at 519-744-6655, ext8201 immediately. We understand things happen and we are willing to work with you on creating a payment plan. If you fail to contact us, you will receive an N4, a legal notice of non-payment of rent (learn more about legal notices below). Late or non-payment of rent may result in legal termination of your tenancy.
Legal Notices
Notice to End your Tenancy Early for Non-Payment of Rent: You have received this notice because you have failed to pay your rent when it became due. In order to resolve this issue you can
1) Pay the balance owing by the date indicated on the notice
2) Call the office and arrange payment terms
3) Move out by the date indicated on the notice.
Tenants are strongly encouraged to contact the KHI office to discuss their options. If you do none of the above or disagree you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding: You have received this notice because your behaviour of that of your guests has interfered with the reasonable enjoyment of the property by your neighbours. In order to resolve this issue you must stop the activities or correct the behaviour described in the notice. If you do not correct the issue you will receive further notice to attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Illegal Acts or Misrepresenting Income in a Rent-Geared-to-Income Rental Unit: You have received this notice because you or someone living with you has committed an illegal act on the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Causing Serious Problems in the Rental Unit or Residential Complex: You have received this notice because your behavior or that of your guests has seriously impaired the safety of another person on the property or has willfully damaged the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to end your tenancy at the end of the term: You have received this notice for consistent late payment of rent. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Complaint ?
Next steps? KHI will follow a private and internal process to resolve this complaint. Please continue to share all complaints with KHI and we will contact you if we require anything further.
Surveys
Community Room Rentals
Kitchener Housing enables our tenants to rent our community room. To request a rental please complete our request form here. Please note that we cannot guarantee availability for all requests.