Attention Residents!
Stay up to date with KHI news and notices. Please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
See below for updated information
Attention Residents!
To stay up to date with KHI news and notices, please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
We are currently operating a virtual office.
Mail should be sent by email to khihelp@kitchener.ca or sent by post mail to PO Box 326-50 Ottawa Street S Kitchener, ON N2G 3S7
We are currently operating a virtual office.
Mail should be sent by email to khihelp@kitchener.ca or sent by post mail to PO Box 326-50 Ottawa Street S Kitchener, ON N2G 3S7
Reminders
Office Updates:
Our office is no longer open for walk-ins. If you need to see someone, contact the appropriate person below to schedule an appointment or take advantage of the other options described below:
· Annual Income Verification paperwork can be submitted through email to khihelp@kitchener.ca
· Rent payments can be made online or through preauthorized payments. For questions related to your payment options, please contact patric.pintea@kitchener.ca
· Maintenance requests can be submitted through the tenant portal or online on the webiste
· Complaints can be submitted online though the website
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: October 2023
Newsletter
Our 2023 Fall Newsletter was sent out via email, check your inbox for your copy or download it below!
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
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Reminders
Office Updates:
Our office is no longer open for walk-ins. If you need to see someone, contact the appropriate person below to schedule an appointment or take advantage of the other options described below.
· Annual Income Verification paperwork can be submitted through email to khihelp@kitchener.ca
· Rent payments can be made online or through preauthorized payments. For questions related to your payment options, please contact patric.pintea@kitchener.ca
· Maintenance requests can be submitted through the tenant portal or online at kitchenerhousinginc.ca
· Complaints can be submitted online at kitchenerhousinginc.c
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: October 2023
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
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Frequently-Asked Questions
Paying Rent
Rent is due on or before the first of every month.
- Pre authorized debit agreement
- Post-dated cheques
- At office with debit or cheque
Call the office at 519-744-6655, ext8201 immediately. We understand things happen and we are willing to work with you on creating a payment plan. If you fail to contact us, you will receive an N4, a legal notice of non-payment of rent (learn more about legal notices below). Late or non-payment of rent may result in legal termination of your tenancy.
Legal Notices
Notice to End your Tenancy Early for Non-Payment of Rent: You have received this notice because you have failed to pay your rent when it became due. In order to resolve this issue you can
1) Pay the balance owing by the date indicated on the notice
2) Call the office and arrange payment terms
3) Move out by the date indicated on the notice.
Tenants are strongly encouraged to contact the KHI office to discuss their options. If you do none of the above or disagree you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding: You have received this notice because your behaviour of that of your guests has interfered with the reasonable enjoyment of the property by your neighbours. In order to resolve this issue you must stop the activities or correct the behaviour described in the notice. If you do not correct the issue you will receive further notice to attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Illegal Acts or Misrepresenting Income in a Rent-Geared-to-Income Rental Unit: You have received this notice because you or someone living with you has committed an illegal act on the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Causing Serious Problems in the Rental Unit or Residential Complex: You have received this notice because your behavior or that of your guests has seriously impaired the safety of another person on the property or has willfully damaged the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to end your tenancy at the end of the term: You have received this notice for consistent late payment of rent. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.