KHI_icons_blue_attention

Attention Residents!

Stay up to date with KHI news and notices. Please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.

See below for updated information on COVID-19, Office Hours, and 2022 Tax Season

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KHI_icons_blue_attention

Attention Residents!

To stay up to date with KHI news and notices, please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.

AdobeStock_251568658
KHI_icons_blue_hours

Office Hours

Open between 10:00AM-1:00PM and 2:00PM-4:00PM daily

KHI_icons_blue_hours

Office Hours 

Open between 10:00AM-1:00PM and 2:00PM-4:00PM daily

 

Office Updates:

As of March 1, 2022, the Region of Waterloo has changed restrictions put in place during the COVID-19 pandemic. For more information on openings and restrictions, please visit https://covid-19.ontario.ca/public-health-measures. The Region continues to provide vaccines for eligible groups, if you are interested in more information on vaccines, please visit regionofwaterloo.ca or phone 519.575.4400.

We will be reopening the community rooms as of March 1, 2022. If you would like to book a community room for a gathering, please contact the office at 519.744.6655 or submit a request to KHIHelp@kitchener.ca. Community room gatherings will be limited to the current regulations, we ask that all residents and their guests follow the signage posted, as well as the current COVID-19 guidelines, and monitor themselves accordingly.

The office at 11 Weber Street W will be reopening as of April 4, 2022, between 10:00 AM-1:00 PM and 2:00 PM-4:00 PM daily.

 

Please note that we have put in place many processes that can be completed electronically:

  • Submit annual income review paperwork through email to khihelp@kitchener.ca
  • Make rent payments through online bill pay. Questions, contact Patric at Patric.Pintea@kitchener.ca
  • Submit maintenance requests online at kitchenerhousinginc.ca
  • Submit complaints online at kitchenerhousinginc.ca

Please stay safe and continue to follow regulations put out by the Government of Canada Public Health Department. We thank you for your continued understanding and cooperation during this difficult time. 

posted: March 3, 2022

 

_____________________________________________________

Taxes

 

Rent Geared to Income households are required to file income taxes as part of their Annual Income Verification. You are required to submit your notice of assessment or proof of income from the previous tax year.

Tax season will begin in March and the following resources are available should you need assistance filing your taxes.

Region of Waterloo Community Volunteer Income Tax Clinics

  • 2021 Tax Clinics begin on March 2, 2022. For more information please visit the Region of Waterloo here.

Canada Revenue Agency CRA – Free tax clinics

  • For information about CRA free tax clinics, please visit their website here.

Working Centre:

  • The Working Centre’s Free Income Tax Clinic is drop-off only and will open on Monday, March 2, 2022. For more information, please visit their website here.

 

posted: March 3, 2022

 

_____________________________________________________

Parking Policy Update

Latest News:

In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.

Highlights of the Parking Policy:

1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.

Please contact Kitchener Housing Maintenance for any questions or concerns.

 

posted: May 25, 2021

___________________________________

 

2021 Rent Freeze

On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021, and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed.  This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.

This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.

You will still need to do the following:

  1. Complete and provide the requested information for your annual review in 2021
  2. Report any changes in your household

If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022.  A letter indicating your new rent effective January 1, 2022 will be sent to you.   If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letterDo not wait.

If your rent should decrease at annual review, the decrease will start the month following when your review is completed.  You can still ask for an in-year review if you experience a change or decrease in income during this time.

 

posted: November 5, 2020

________________________________________________________

 

Spring/Summer Reminders

As we approach spring and summer it is important to ensure your front and back yard area are free of debris for the landscapers to complete grass cutting activities. The landscape company will be onsite weekly. Below is a chart that indicates which days grass cutting will take place.

If the weather is not suitable for grass cutting, the landscapers will come the next day that is suitable for grass cutting.

Please remember, your grass cannot be cut if the back gate is locked/latched, contains dog feces or if items are left on lawns. If access has not been available on a weekly basis and yards become overgrown, it will become the resident’s responsibility to return their own lawn to a manageable state before the landscapers will resume regular cutting.

 

  •  Any service issues with landscaping should be sent to the KHI Maintenance mailbox on the website or called to 519-744-6655 ext 8202.
KHI_icons_blue_landscaping

Landscaping Schedule

Monday

Tuesday

Wednesday

Thursday

Friday

20 Union Lane
454 Lancaster Street
110 Lancaster Street
15 Linden Avenue
25 Joseph Street
35 David Street
73 Church Street
64 StGeorge Street
35 Cedar Street
355 Charles Street E

45 Howe Drive
278 Carwood Avenue
59 Vanier Drive
430 Connaught Street
103 Gage Avenue

 

76 Penelope

 

31 Oprington

5 Maurice St

Newsletter

Our Spring newsletter is being delivered in May!

 

 

Office Updates:

As of March 1, 2022, the Region of Waterloo has changed restrictions put in place during the COVID-19 pandemic. For more information on openings and restrictions, please visit https://covid-19.ontario.ca/public-health-measures. The Region continues to provide vaccines for eligible groups, if you are interested in more information on vaccines, please visit regionofwaterloo.ca or phone 519.575.4400.

We will be reopening the community rooms as of March 1, 2022. If you would like to book a community room for a gathering, please contact the office at 519.744.6655 or submit a request to KHIHelp@kitchener.ca. Community room gatherings will be limited to the current regulations, we ask that all residents and their guests follow the signage posted, as well as the current COVID-19 guidelines, and monitor themselves accordingly.

The office at 11 Weber Street W will be reopening as of April 4, 2022, between 10:00 AM-1:00 PM and 2:00 PM-4:00 PM daily.

 

Please note that we have put in place many processes that can be completed electronically:

  • Submit annual income review paperwork through email to khihelp@kitchener.ca
  • Make rent payments through online bill pay. Questions, contact Patric at Patric.Pintea@kitchener.ca
  • Submit maintenance requests online at kitchenerhousinginc.ca
  • Submit complaints online at kitchenerhousinginc.ca

Please stay safe and continue to follow regulations put out by the Government of Canada Public Health Department. We thank you for your continued understanding and cooperation during this difficult time. 

posted: March 3, 2022

 

_____________________________________________________

Taxes

 

Rent Geared to Income households are required to file income taxes as part of their Annual Income Verification. You are required to submit your notice of assessment or proof of income from the previous tax year.

Tax season will begin in March and the following resources are available should you need assistance filing your taxes.

Region of Waterloo Community Volunteer Income Tax Clinics

  • 2021 Tax Clinics begin on March 2, 2022. For more information please visit the Region of Waterloo here.

Canada Revenue Agency CRA – Free tax clinics

  • For information about CRA free tax clinics, please visit their website here.

Working Centre:

  • The Working Centre’s Free Income Tax Clinic is drop-off only and will open on Monday, March 2, 2022. For more information, please visit their website here.

 

posted: March 3, 2022

 

_____________________________________________________

 

Mask By Law

The Mask By Law Remains in effect. Please take note of signage up at Kitchener Housing Apartment Buildings For more information please visit the Region of Waterloo website here .

 

posted: March 3, 2022

 

_____________________________________________________

Parking Policy Update

Latest News:

In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.

Highlights of the Parking Policy:

1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.

Please contact Kitchener Housing Maintenance for any questions or concerns.

 

posted: May 25, 2021

___________________________________

 

2021 Rent Freeze

On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021, and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed.  This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.

This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.

You will still need to do the following:

  1. Complete and provide the requested information for your annual review in 2021
  2. Report any changes in your household

If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022.  A letter indicating your new rent effective January 1, 2022 will be sent to you.   If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letterDo not wait.

If your rent should decrease at annual review, the decrease will start the month following when your review is completed.  You can still ask for an in-year review if you experience a change or decrease in income during this time.

 

posted: November 5, 2020

________________________________________________________

 

  • Spring/Summer Reminders

    As we approach spring and summer it is important to ensure your front and back yard area are free of debris for the landscapers to complete grass cutting activities. The landscape company will be onsite weekly. Below is a chart that indicates which days grass cutting will take place.

    If the weather is not suitable for grass cutting, the landscapers will come the next day that is suitable for grass cutting.

    Please remember, your grass cannot be cut if the back gate is locked/latched, contains dog feces or if items are left on lawns. If access has not been available on a weekly basis and yards become overgrown, it will become the resident’s responsibility to return their own lawn to a manageable state before the landscapers will resume regular cutting.

     

    •  Any service issues with landscaping should be sent to the KHI Maintenance mailbox on the website or called to 519-744-6655 ext 8202.
KHI_icons_blue_landscaping

Landscaping Schedule

Monday

20 Union Lane

454 Lancaster Street

110 Lancaster Street

15 Linden Avenue

25 Joseph Street

35 David Street

73 Church Street

64 Saint George Street

35 Cedar Street

355 Charles Street E

Tuesday

45 Howe Drive

278 Carwood Avenue

59 Vanier Drive

430 Connaught Street

103 Gage Avenue

Wednesday

76 Penelope Dr

 

Thursday

31 Oprington Dr

 

Friday

5 Maurice St

 

Newsletter

Our Spring 2022 newsletter is being delivered in May!

KHI_icons_blue_faq

Frequently-Asked Questions

Paying Rent

Rent is due on or before the first of every month.

 

  • Pre authorized debit agreement
  • Post-dated cheques
  • At office with debit or cheque

Call the office at 519-744-6655, ext8201 immediately. We understand things happen and we are willing to work with you on creating a payment plan. If you fail to contact us, you will receive an N4, a legal notice of non-payment of rent (learn more about legal notices below). Late or non-payment of rent may result in legal termination of your tenancy.

Legal Notices

Notice to End your Tenancy Early for Non-Payment of Rent:  You have received this notice because you have failed to pay your rent when it became due.  In order to resolve this issue you can

1) Pay the balance owing by the date indicated on the notice

2) Call the office and arrange payment terms

3) Move out by the date indicated on the notice. 

Tenants are strongly encouraged to contact the KHI office to discuss their options.  If you do none of the above or disagree you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding:  You have received this notice because your behaviour of that of your guests has interfered with the reasonable enjoyment of the property by your neighbours.  In order to resolve this issue you must stop the activities or correct the behaviour described in the notice.  If you do not correct the issue you will receive further notice to attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Illegal Acts or Misrepresenting Income in a Rent-Geared-to-Income Rental Unit:  You have received this notice because you or someone living with you has committed an illegal act on the property.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Causing Serious Problems in the Rental Unit or Residential Complex:  You have received this notice because your behavior or that of your guests has seriously impaired the safety of another person on the property or has willfully damaged the property.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to end your tenancy at the end of the term:  You have received this notice for consistent late payment of rent.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Complaint ?

Next steps? KHI will follow a private and internal process to resolve this complaint. Please continue to share all complaints with KHI and we will contact you if we require anything further.

Surveys

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Community Room Rentals

Kitchener Housing enables our tenants to rent our community room. To request a rental please complete our request form here. Please note that we cannot guarantee availability for all requests.

We’re here to help. Contact us at any time!

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We’re here to help. Contact us at any time!

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