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Attention Residents!

Stay up to date with KHI news and notices! Please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.

See below for updated information on COVID-19 and the 2021 Rent Freeze

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KHI_icons_blue_attention

Attention Residents!

To stay up to date with KHI news and notices, please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.

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Stay tuned Residents!

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Office Hours  *Closed due to COVID-19*

9:00 AM - 4:00 pm

CLOSED for lunch between 1:00 pm - 2:00 pm

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Office Hours *Closed due to COVID-19*

9:00 AM - 4:00 pm

CLOSED

for lunch between 1:00 pm - 2:00 pm

COVID-19

Latest News:

On November 16, 2020, the Province of Ontario moved The Region of Waterloo into the Orange–Restrict level of the Reopening Plan. Please visit the Government of Ontario Website here for more information.

Mask By-Law:

The Region of Waterloo has extended the face covering by-law until May 31, 2021. This expanded by-law will require the wearing of masks multi residential buildings, as well as in all enclosed public places. Please take note of new signage up at Kitchener Housing Apartment Buildings For more information please visit their website here .

 

The office at 11 Weber Street and all community rooms will remain closed until we are able to safely reopen with proper precautions in place. We ask that you drop off any paperwork in the mail slot at the head office on 11 Weber St W.

Our standard method for receiving rent payments continues to be online payment or pre authorized in special circumstances. For extraordinary circumstances, we can schedule an in-person appointment to accommodate your needs.

 

 

  • If you need to submit paperwork for rent calculations, or any other purpose, we will be accepting documents in the following methods:
    1. Email scanned documents to KHIHelp@kitchener.ca
    2. Fax documents to 519.744.9365
    3. Drop off copies of documents through the mail slot next to the front door at 11 Weber Street West, Kitchener
    4. Mailing documents to 11 Weber Street West, Kitchener ON N2H 3Y9

Please stay safe and continue to follow regulations put out by the Government of Canada Public Health Department.

 

posted: Nov 19

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2021 Rent Freeze

On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021 and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed.  This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.

This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.

You will still need to do the following:

  1. Complete and provide the requested information for your annual review in 2021
  2. Report any changes in your household

If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022.  A letter indicating your new rent effective January 1, 2022 will be sent to you.   If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letterDo not wait.

If your rent should decrease at annual review, the decrease will start the month following when your review is completed.  You can still ask for an in-year review if you experience a change or decrease in income during this time.

 

posted: Nov 5

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Winter Reminders

KHI Maintenance has contracted a vendor to perform snow clearing activities. After significant snowfall (over 10cm) occurs cleanup of the parking lots will be conducted the next day following the end of the snowfallFor example, if the storm occurs on Tuesday evening into Wednesday, the cleanup will occur on Thursday morning. Residents must move their vehicles from the parking lot area for the vendor to clear the entire lot of snow and properly salt the surface. If residents do not move their vehicles it will be their responsibility to clear snow from their spot. 

 

 

Below are some points for residents to do their part during the winter months.

  • Residents are responsible for clearing the snow from around their vehicles. 
  • Residents living in townhouses that have their own private driveways and front porches are responsible for clearing snow and ice from those areas. 
  • Residents living in townhouses must clear snow and ice from their private sidewalks to the central sidewalks. 
  • Residents may use the sand/salt mixture provided in the yellow bins to address any ice that they identify may need attention. 

 

 

  •  Any service issues with landscaping and/or snow clearing should be sent to the KHI Maintenance mailbox on the website or called to 519-744-6655 ext 8202.
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Snow Clearing Schedule

Cleaning Time - 8AM-9:30AM

9:30AM-10:30AM

10:30AM-12:00PM

12:00PM-1:30

15 Linden

35 Linden

25 Joseph

 

20 Union

454 Lancaster

110 Lancaster

 

73 Church

5 Maurice

355 Charles

35 Cedar

103 Gage

 

430 Connaught

59 Vanier

278 Carwood

Newsletter

Our Winter newsletter was delivered in December!

Winter Reminders

KHI Maintenance has contracted a vendor to perform snow clearing activities. After significant snowfall (over 10cm) occurs cleanup of the parking lots will be conducted the next day following the end of the snowfallFor example, if the storm occurs on Tuesday evening into Wednesday, the cleanup will occur on Thursday morning. Residents must move their vehicles from the parking lot area for the vendor to clear the entire lot of snow and properly salt the surface. If residents do not move their vehicles it will be their responsibility to clear snow from their spot. 

 

 

Below are some points for residents to do their part during the winter months.

  • Residents are responsible for clearing the snow from around their vehicles. 
  • Residents living in townhouses that have their own private driveways and front porches are responsible for clearing snow and ice from those areas. 
  • Residents living in townhouses must clear snow and ice from their private sidewalks to the central sidewalks. 
  • Residents may use the sand/salt mixture provided in the yellow bins to address any ice that they identify may need attention. 

 

 

  •  Any service issues with landscaping and/or snow clearing should be sent to the KHI Maintenance mailbox on the website or called to 519-744-6655 ext 8202.
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Landscaping Schedule

Monday

Buildings

Shantz Terrace

Oprington Woods

Gage Green

Waldau Woods

Howe Green

Tuesday

Buildings

Cedar Hill Court

George Vanier

Linden Manor

Victoria School

David Street

Lancaster Maples

Union Lane

Izma Green

Carwood Green

Linden Terrace

The Charles

Cedar View

Connaught Place

Newsletter

Check the latest updates and news.

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Frequently-Asked Questions

Paying Rent

Rent is due on or before the first of every month.

 

  • Pre authorized debit agreement
  • Post-dated cheques
  • At office with debit or cheque

Call the office at 519-744-6655, ext8201 immediately. We understand things happen and we are willing to work with you on creating a payment plan. If you fail to contact us, you will receive an N4, a legal notice of non-payment of rent (learn more about legal notices below). Late or non-payment of rent may result in legal termination of your tenancy.

Legal Notices

Notice to End your Tenancy Early for Non-Payment of Rent:  You have received this notice because you have failed to pay your rent when it became due.  In order to resolve this issue you can

1) Pay the balance owing by the date indicated on the notice

2) Call the office and arrange payment terms

3) Move out by the date indicated on the notice. 

Tenants are strongly encouraged to contact the KHI office to discuss their options.  If you do none of the above or disagree you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding:  You have received this notice because your behaviour of that of your guests has interfered with the reasonable enjoyment of the property by your neighbours.  In order to resolve this issue you must stop the activities or correct the behaviour described in the notice.  If you do not correct the issue you will receive further notice to attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Illegal Acts or Misrepresenting Income in a Rent-Geared-to-Income Rental Unit:  You have received this notice because you or someone living with you has committed an illegal act on the property.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to End your Tenancy for Causing Serious Problems in the Rental Unit or Residential Complex:  You have received this notice because your behavior or that of your guests has seriously impaired the safety of another person on the property or has willfully damaged the property.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

Notice to end your tenancy at the end of the term:  You have received this notice for consistent late payment of rent.  If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.

 

We’re here to help. Contact us at any time!

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We’re here to help. Contact us at any time!

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