Attention Residents!
Stay up to date with KHI news and notices. Please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
See below for updated information
Attention Residents!
To stay up to date with KHI news and notices, please see flyers and posters on your community board, our quarterly newsletter, and updated schedules posted here.
Office Hours
Open between 10:00AM-1:00PM and 2:00PM-4:00PM daily
Office Hours
Open between 10:00AM-1:00PM and 2:00PM-4:00PM daily
Spring Summer Reminders
Please refer to the newsletter for information on Spring and Summer Reminders.
Any service issues should be sent to KHIMaintenance@kitchener.ca or by calling 519-744-6655 ext 8202.
Office Updates:
Our office is now open during the office hours listed above, however, any documents that need to be submitted can always be delivered electronically!
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: January 2023
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
_____________________________________________________
Parking Policy Update
Latest News:
In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.
Highlights of the Parking Policy:
1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.
Please contact Kitchener Housing Maintenance for any questions or concerns.
posted: May 25, 2021
___________________________________
2021 Rent Freeze
On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021, and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed. This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.
This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.
You will still need to do the following:
- Complete and provide the requested information for your annual review in 2021
- Report any changes in your household
If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022. A letter indicating your new rent effective January 1, 2022 will be sent to you. If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letter. Do not wait.
If your rent should decrease at annual review, the decrease will start the month following when your review is completed. You can still ask for an in-year review if you experience a change or decrease in income during this time.
posted: November 5, 2020
________________________________________________________
Landscaping Schedule
Monday
Tuesday
Wednesday
Thursday
Friday
20 Union Lane
454 Lancaster Street
110 Lancaster Street
15 Linden Avenue
25 Joseph Street
35 David Street
73 Church Street
64 StGeorge Street
35 Cedar Street
355 Charles Street E
45 Howe Drive
278 Carwood Avenue
59 Vanier Drive
430 Connaught Street
103 Gage Avenue
76 Penelope
31 Oprington
5 Maurice St
Winter Reminders
Please refer to the newsletter for information on Spring and Summer reminders.
Any service issues should be sent to KHIMaintenance@kitchener.ca or by calling 519-744-6655 ext 8202.
Office Updates:
Our office is now open during the office hours listed above, however, any documents that need to be submitted can always be delivered electronically!
- Submit annual income review paperwork through email to khihelp@kitchener.ca
- Make rent payments through online bill payments. For questions, contact Patric at Patric.Pintea@kitchener.ca
- Submit maintenance requests online at kitchenerhousinginc.ca, or by emailing KHIMaintenance@kitchener.ca
- Submit complaints online at kitchenerhousinginc.ca or by emailing KHIHelp@kitchener.ca
posted: January 2023
Updates and Reminders:
Taxes
Rent Geared to Income households are required to file and submit income taxes. The Notice of Assessment or Proof of Income Statement from the previous tax year is a requirement for your annual income verification. The following resources are available should you need assistance filing your taxes:
Region of Waterloo Community Volunteer Income Tax Clinics - Tax Clinics begin on March 1, 2023, and will be running from Monday- Friday 8:30-4:30. For more information, please visit the Region of Waterloo website.
Canada Revenue Agency CRA – Free tax clinics- For information about CRA free tax clinics, please visit their website.
Working Centre-The Working Centre’ s Free Income Tax Clinic is drop- off only and will open on Monday, March 1, 2023. For more information, please visit their website.
posted: April 18, 2023
_____________________________________________________
Parking Policy Update
Latest News:
In June 2020 Kitchener Housing introduced an upgraded parking policy. As of June 1, 2021, parking enforcement will be enhanced to focus on vehicles parking in unauthorized locations. All properties will be receiving more detailed communication including the parking policy for reference.
Highlights of the Parking Policy:
1. Visitor Parking spots are on a first-come, first-served basis and has a Maximum 4 hour time limit.
2. Kitchener Housing Inc. has the authorization to enforce this policy and reserves the right to ticket or remove from the property:
a. Abandoned vehicles.
b. Vehicles without valid license plates.
c. Vehicles located in Visitor Parking longer than the Maximum 4 hours.
d. Vehicles parked in a fire access route or snow storage area.
e. Vehicles parked in accessible parking spaces without valid Ministry permits.
Please contact Kitchener Housing Maintenance for any questions or concerns.
posted: May 25, 2021
___________________________________
2021 Rent Freeze
On August 28, 2020, the Provincial government announced its intention to freeze rents for the period of January 1st to December 31st, 2021, and on October 1, 2020, the Helping Tenants and Small Businesses Act, 2020 was passed. This law changes the Residential Tenancies Act, 2006 (RTA) and the Housing Services Act, 2011, to make sure that there will be no rent increases to most of the tenants that live in Ontario.
This rent freeze applies to your household. There will be no increases to your rent between January 1 and December 31, 2021.
You will still need to do the following:
- Complete and provide the requested information for your annual review in 2021
- Report any changes in your household
If your annual review for 2021 results in an increase to your rent, it will not go up until January 1, 2022. A letter indicating your new rent effective January 1, 2022 will be sent to you. If you do not agree with the rent that you will be expected to pay on January 1, 2022, you will need to request a review within 30 days from the date on the letter. Do not wait.
If your rent should decrease at annual review, the decrease will start the month following when your review is completed. You can still ask for an in-year review if you experience a change or decrease in income during this time.
posted: November 5, 2020
________________________________________________________
Landscaping Schedule
Monday
20 Union Lane
454 Lancaster Street
110 Lancaster Street
15 Linden Avenue
25 Joseph Street
35 David Street
73 Church Street
64 Saint George Street
35 Cedar Street
355 Charles Street E
Tuesday
45 Howe Drive
278 Carwood Avenue
59 Vanier Drive
430 Connaught Street
103 Gage Avenue
Wednesday
76 Penelope Dr
Thursday
31 Oprington Dr
Friday
5 Maurice St
Frequently-Asked Questions
Paying Rent
Rent is due on or before the first of every month.
- Pre authorized debit agreement
- Post-dated cheques
- At office with debit or cheque
Call the office at 519-744-6655, ext8201 immediately. We understand things happen and we are willing to work with you on creating a payment plan. If you fail to contact us, you will receive an N4, a legal notice of non-payment of rent (learn more about legal notices below). Late or non-payment of rent may result in legal termination of your tenancy.
Legal Notices
Notice to End your Tenancy Early for Non-Payment of Rent: You have received this notice because you have failed to pay your rent when it became due. In order to resolve this issue you can
1) Pay the balance owing by the date indicated on the notice
2) Call the office and arrange payment terms
3) Move out by the date indicated on the notice.
Tenants are strongly encouraged to contact the KHI office to discuss their options. If you do none of the above or disagree you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Interfering with Others, Damage or Overcrowding: You have received this notice because your behaviour of that of your guests has interfered with the reasonable enjoyment of the property by your neighbours. In order to resolve this issue you must stop the activities or correct the behaviour described in the notice. If you do not correct the issue you will receive further notice to attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Illegal Acts or Misrepresenting Income in a Rent-Geared-to-Income Rental Unit: You have received this notice because you or someone living with you has committed an illegal act on the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to End your Tenancy for Causing Serious Problems in the Rental Unit or Residential Complex: You have received this notice because your behavior or that of your guests has seriously impaired the safety of another person on the property or has willfully damaged the property. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Notice to end your tenancy at the end of the term: You have received this notice for consistent late payment of rent. If you disagree or choose not to move out you must attend a tribunal hearing at the Landlord Tenant Board to resolve the issue.
Complaint ?
Next steps? KHI will follow a private and internal process to resolve this complaint. Please continue to share all complaints with KHI and we will contact you if we require anything further.
Surveys
Community Room Rentals
Kitchener Housing enables our tenants to rent our community room. To request a rental please complete our request form here. Please note that we cannot guarantee availability for all requests.