Kitchener Housing Inc.

is a non-profit organization committed to developing and managing innovative and affordable housing in an environment that encourages personal and community growth!

Learn more

Using Kitchener
Housing's Website


Information such as policies, tenant handbook and frequently-asked questions can be found on the tenants page.

You can refer to this page for maintenance requests or use the tenant drop-down menu.

Prospective tenants:

Information regarding an application to subsidiary housing and frequently asked questions regarding future tenants can be found on the apply page.


Contractors can bid on contracts on the contact us page.

News Feed


As the state of emergency due to COVID-19 continues, the health and safety of our residents remain our top priority. Our office will be closed until further notice.

We are suspending non-emergency entry into units until further notice. Only urgent/emergency work will be actioned (Urgent/emergencies include – flood, fire, no heat, broken appliance, clogged toilet, leaking pipes)

Please contact KHIhelp@kitchener.ca if you have any questions regarding changes to household income requiring a rent recalculation.

The Government of Ontario has provided various income supports for residents in need during this time. Please visit https://www.ontario.ca/page/government-ontario or call 1-888-444-3770 for the most up-to-date information.

If you need to submit paperwork for rent calculations, or any other purpose, we will be accepting documents in the following methods:

  1. Email scanned documents to KHIHelp@kitchener.ca
  2. Fax documents to 519.744.9365
  3. Drop off copies of documents through the mail slot next to the front door at 11 Weber Street West, Kitchener
  4. Mailing documents to 11 Weber Street West, Kitchener ON N2H 3Y9

Please stay safe and continue to follow regulations put out by the Government of Canada Public Health Department.

To reach any staff or department please call 519.744.6655

In the event of an emergency please call 519.749.3813

COVID-19 Resources

How to Protect Yourself & Stop the Spread

Information for residents experiencing financial hardship during COVID-19

What you need to know to help you and your family stay healthy

Public Health Ontario Fact Sheet

Region of Waterloo Coronavirus Resources for Tenants 


Spring Summer Newsletter 2020

Spring Summer Newsletter 2020


Canada Learning Bond (CLB)
Are you missing out? 16,000 kids in Waterloo Region have received free money for education savings through the Canada Learning Bond.

Click here to learn more!

Help to reduce your hydro bill

Did you know, if you have a lower income, you may qualify for a
reduction on your hydro bill.

To learn more visit online: www.OntarioElectricitySupport.ca
If you have questions or need help applying for the program, you
can contact the OESP Contact Centre in the following ways:

• Call 1-855-831-8151 (toll free within Ontario)
• Email help@ontarioelectricitysupport.ca
• Use the Bell Relay service at 1-800-855-1155 (TTY to TTY)

The OESP Contact Centre is open Monday to Friday, from 8 a.m.
to 9 p.m. ET.COVID-19 Public Health Ontario Fact Sheet – May 11,2020

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