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Kitchener Housing Inc. FAQs & Other Information

Section 1: Applying for Rental Housing
Q. How do I apply for one of your subsidized apartments or townhouses?
Q. How do I apply for one of your townhouses or apartments that is rented at full market value?
Q. Can I call the Office to find out where my name is on the waiting list for a subsidized unit?


A. If you are applying for subsidized housing, you must apply through the Region of Waterloo Community Housing Access Centre. The following is the access site location in Kitchener:
Community Housing Access Centre (main CHAC office)
Region of Waterloo

235 King Street East, 6th Floor Kitchener, ON N2G 4N5 (click for map)
P: 519-575-4833 F: 519-893-8648
TTY: 519-575-4605

Office hours: Mon-Fri 8:30 a.m.
to 4:30 p.m.

The application may be downloaded at the following link: Application for Community Housing
Region of Waterloo Apply for Community House website
Completed applications must be forwarded to the location listed above.

Q. How do I apply for one of your townhouses or apartments that is rented at full market value?
A. You can pick up a copy of the Kitchener Housing Inc. market application form at our offices at 11 Weber St. West Kitchener or you can download a pdf copy of our application form by clicking here. Completed applications must be submitted to our office at 11 Weber St. West Kitchener ON. If you have any questions about the application process, please contact us by email or telephone us at 519-744-6655 Ext.205. Please note that this application is not to be used to apply for subsidized apartments and townhomes.


Q. Can I call the Office to find out where my name is on the waiting list for a subsidized unit?
A. No. Since the waiting list can change daily, we do not provide updates regarding an applicants position on the list. When your name gets close to the top of the list we will contact you at that time.
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Section 2: Paying My Rent
Q. Can I pay my rent with post-dated cheques?
Q. When is rent due?
Q. Do I need to sign a lease annually?
Q. Can I pay my rent with my bank card?
Q. Can I pay my rent through pre-authorized payment from my bank account?
Q. If I am not able to pay my rent on the 1st of the upcoming month, should I call KHI office?
Q. I have often paid my rent after the 1st of the month; can I be evicted for this?
Q. I have received an ‘N4' Notice to End a Tenancy Early; what do I do now?
Q. I have received the ‘N4' Notice to End a Tenancy Early but have not paid the required amount or moved out by the date on the Notice. What happens now?

Q. Can I pay my rent with post-dated cheques?
A. Yes, this is a convenient method but cheques must be dated for the 1st of the month for the full amount of your monthly rent. Make cheques payable to Kitchener Housing Inc.

Q. When is rent due?
A. Rent is due on or before the first of every month.

Q. Do I need to sign the lease annually?
A. No you are not required to sign lease annually after the initial one-year lease expires. On the first day after the initial term, your tenancy will continue on a “month to month” basis in accordance with Residential Tenancy Act. Both Landlord and Tenant must comply with their respective obligations under the Residential Tenancies Act.

Q. Can I pay my rent with my bank card?
A. Yes, our office accepts INTERAC debit payments. Check the daily maximum of your card as some banks place limits on daily withdrawals.

Q. Can I pay my rent on-line or through pre-authorized payment from my bank account?
A. No. Unfortunately we are not able to provide online payments at this time but we accept pre-authorized payment (PAC) from your bank account. Click here to download the form.


Q. If I can't pay my rent on the 1st of the upcoming month, should I call KHI Office?
A. Yes and do this right away! Usually, any tenant who doesn't pay rent when it is due will receive an N4’ Notice to End a Tenancy Early for Non-Payment of Rent. If, due to reasons that are beyond your control, you are unable to pay your rent on the 1st of the month, contact the office immediately. We understand the problems of living on a limited budget, so we are ready to help you sort it out.

Q. I've frequently paid my rent after the 1st of the month; can I be evicted for this?
A. Yes, frequent late payment of rent is grounds for termination of your tenancy. Rent is due on the 1st of every month.

Q. I've received an 'N4' Notice to End a Tenancy Early for Non-Payment of Rent; what do I do now?
A. You have two choices: 1) Pay the balance of rent owing by the date indicated on the Notice; or 2) vacate the premises. Tenants are strongly encouraged to contact KHI office to discuss their options.


Q. I've received the ‘N4' Notice to End a Tenancy Early for Non-Payment of Rent but have not paid the required amount or moved out by the date on the Notice. What happens now?
A. Kitchener Housing will begin the process of opening an Application with the Landlord & Tenant Board to terminate your tenancy. Kitchener Housing must pay the Board $170 to open this application; this amount will be charged to your account. You will be notified, by mail, of the opening of this Application. If you wish to dispute the amount of money owing, you must file a written dispute with the Landlord & Tenant Board within 10 days of the postmarked date. If no dispute is filed, Kitchener Housing will receive an Order of Termination that can be filed with the Sheriff's Office for an eviction.
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Section 3: Housing Operations
Q. May I paint or wallpaper?
Q. May I make alterations to my unit?
Q. May I install a satellite dish or antenna?
Q. I have lived in my unit for a long time. Will you paint my unit?
Q. I have lived in my unit for a long time. Will you put new carpet my unit?
Q. May I use my own fridge and stove?
Q. How do I get something fixed?
Q. Who do I call after business hours if I have a maintenance emergency?
Q. Where am I allowed to park?
Q. May I have a pet?
Q. If I have a complaint (e.g. - noisy neighbour, barking dog), who do I call?
Q. May I give my rent to the Superintendent or the Property Manager?
Q. What happens if I lose my keys?
Q. May I change my locks?
Q. How much notice am I required to give when I move out?

Q. Can I smoke on the premises?

Q. May I paint or wallpaper?
A. In your lease agreement it states that painting or wallpapering using your own colours requires the written permission of the Landlord. Your unit must be restored to original move-in condition prior to you vacating the premises.

Q. May I make alterations to my unit?
A. In your lease agreement it says alterations of any kind require the written permission of Kitchener Housing. Alterations must be restored to original move-in condition prior to you vacating the premises. Some examples of alterations are installing a fence, painting, finishing a basement and the installation of new flooring or carpet.

Q. May I install a satellite dish or antenna?
A. Installing a satellite dish or antenna requires the written permission of Kitchener Housing (view the KHI Policy on dish and antenna installation). The exterior of units must be restored to original move-in condition prior to you vacating your unit.

Q. I have lived in my unit for a long time. Will you paint my unit?
A. Kitchener Housing does not paint units of existing residents.

Q. I have lived in my unit for a long time. Will you put new carpet my unit?
A: Carpet is not normally replaced in units of existing residents. However, if your carpet is older and you are willing to be responsible for the labour portion of the installation, you may apply in writing to have the carpet replaced. Your carpets’ state will be assessed by the Property Manager. If approved, carpets will be replaced with our standard flooring products. Decisions on flooring replacement will be made based on a case-by-case basis.


Q. May I use my own fridge and stove?
A. Yes you can, however, you must store the Kitchener Housing appliances within your unit as we do not have the ability to do so. Written approval for the addition of other appliances is required.

Q. How do I get something fixed?
A. You must complete an online Maintenance Request form or telephone the Property Administrator at 519-755-6644 Ext.202 and they will advise you. Staff cannot complete repairs based on a verbal request, except in an emergency situation.

Q. Who do I call after business hours if I have a maintenance emergency?
A. Kitchener Housing has an on-call service that you can reach any time during non-business hours by calling 519-749-3813. You should only call this number in the case of a maintenance emergency. See Maintenance Calls for definitions of Emergency, Urgent or Routine calls.

Q. Where am I allowed to park?
A. All residents must apply at the office for parking. All vehicles parked on KHIs property must be recorded with the office and a spot will be designated. Residents may park in designated parking spaces only. Residents may not park their vehicles in visitor's parking spaces. If you have a second vehicle you may apply for a designated parking space. Additional parking spaces are provided on an “as available” basis for a small monthly charge. Tenants are not permitted at any time in the signed Fire Route lanes/areas or Visitor Parking spots.

Q. May I have a pet?
A. Yes you can. Kitchener Housing provides guidelines for residents with pets. All residents receive a copy of the pet policy at lease signing.

Q. If I have a complaint (e.g. - noisy neighbour, barking dog), who do I call?
A. If your quiet enjoyment of the complex is disturbed, particularly in the late evening or early morning hours, you should call City of Kitchener Bylaw Enforcement 519-741-2330. The next day you should advise your Property Manager of the incident and provide a written account. In this way, Kitchener Housing can take the appropriate action as afforded under the Residential Tenancies Act.


Q. May I give my rent to Kitchener Housing staff if I see them at my site?
A. Staff cannot accept payments of any kind from residents. It is the responsibility of each resident to forward their rent, air conditioning fee, parking fee, etc. to the Kitchener Housing Head Office.

Q. What happens if I lose my keys?
A. With the exception of non-duplicating security keys, copies of other keys (i.e. mail keys) can be made from the keys other members of the household have. If there are no other sets of keys in the household, then a resident must contact the Kitchener Housing office. If the office has spare keys on hand, then they will be given to the resident for the purpose of the resident making another set for themselves. The spare keys must be returned to the office within 24 hours or the resident will be charged for the key. If there are no spares on hand, then the resident will be responsible for the locks in question being rekeyed. Kitchener Housing will call in an approved locksmith to complete the task and the costs will be invoiced to the resident.
The replacement of a non-duplicating security key costs $10.00. These keys allow access into units and apartment buildings. Resident must pay the replacement fee at the Kitchener Housing office for a replacement key to be issued.

Q. May I change my locks?
A. Per the Residential Tenancies Act a resident may not alter the locks on a unit without the written consent of the Landlord. Residents wishing to have their locks changed must notify the Property Administrator. Arrangements for the lock change must be coordinated through the Kitchener Housing office, as unit locks must be keyed to the master key. The costs for such a change are the responsibility of the resident.

Q. How much notice am I required to give when I move out?
A. Under the Residential Tenancies Act you are required to provide us with at least 60 days written notice that you intend to move out. Move out date is the last day of the month.


Q. Can I smoke on the premises?
A. As of April 1, 2012 KHI units and apartments will become a smoke free environment. The smoking will be regulated by a policy.
Few reminders and highlights:
1. Central areas of apartments buildings, including community rooms are smoke free areas.
2. Outdoor smoking is restricted to a distance of 5 metres (16 feet) or more away from the windows, entrances or exits to the building.
3. 35 David St. has been designated as a Smoke Free building.
4. Effective April 1, 2012, all KHI/KNPPMI buildings/facilities will be designated as Smoke Free for all new tenants, as well as current tenants who transfers to another KHI or KNPPMI building. Whiting these units, tenants and their guests will not be allowed to smoke or hold lit tabacco of any kinds (cigarettes, pipes, cigars, etc.) anywhere on their leased premises. This means inside their rental unit, on balconies or patios.
Tenants who have signed lease agreements before April 1, 2012, will be “grandfathered”(exempt) from the policy that applies to smoking indoors as long as they continue to live in the same unit, however they must abide with the smoking outside policy and be at least five (5) metres away from any windows, entrances or exits to the building.

 

 

 

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